COACHING SERVICES
Creating Coaching Cultures
Jack Welch said, “In the future, people who are not coaches will not be promoted. Managers who are coaches will be the norm.” This frontier of management development is focused on a special kind of leader - one who is self aware, who models inclusive values, who builds trust, and who sees the learning and development of others as central to the role. This leader is a coach who engages others to create a high commitment and high performance culture.
Creating a coaching culture takes time. It can begin anywhere there is energy for change, but ideally starts at senior levels, introducing concepts and deciding how coaching fits with business goals and talent management strategies. Most often senior leaders are coached individually and as members of a team, and then trained to coach their own teams. The process is cascaded through the organization, so that each leader is coached and is coaching others.
Tailored tools, processes and communications are developed to support this process. For example, multi-rater surveys can be used at both the individual and team levels to assess current capability and develop future goals. Peer coaching networks can form communities of practice to support learning and innovation. HR business partners can be certified to provide coaching support to business leaders and their initiatives. External professional coaches may be used in certain circumstances to achieve desired results. A dashboard of metrics can be developed to track progress and the impact on business outcomes.
